Thank you for choosing FARAH as your preferred supplier of bar soaps. We value your business and strive to provide you with the highest quality products. However, please be aware that we maintain a strict policy regarding returns and exchanges. We kindly request that you carefully review and understand the following terms before making a purchase.
- No Returns: All purchases made from FARAH LLC are considered final. Due to the nature of our products and for hygiene reasons, we do not accept any returns or provide refunds for any reason, including but not limited to personal preferences, allergic reactions, or dissatisfaction with the scent, texture, or performance of our bar soaps.
- No Exchanges: We do not offer exchanges for our bar soaps. Please ensure that you thoroughly evaluate your requirements, preferences, and any specific details before finalizing your order.
- Damaged or Defective Products: In the unlikely event that you receive a damaged or defective bar soap, please get in touch with our customer support within 7 from the date of delivery. We will promptly address the issue by providing a replacement or offering alternative resolutions, such as a refund or credit. Please note that this does not constitute a general return or exchange policy and is subject to evaluation by our team.
- Order Modifications and Cancellations: Once an order is submitted, it cannot be modified or canceled. We kindly request that you carefully review your order details before completing the checkout process to ensure accuracy.
- Exceptions: In exceptional cases where we have inadvertently shipped an incorrect item or made an error in your order, we will consider accommodating a return or exchange. If you believe such a situation has occurred, please contact our customer support immediately, providing the order number and detailed information, and we will assess the matter on a case-by-case basis.
- Non-transferable: This return policy is non-transferable and applies exclusively to the original purchaser of the bar soaps. It cannot be extended to any third party.
- Discretionary Changes: FARAH LLC reserves the right to modify or update this return policy at our discretion without prior notice. Any changes will be effective immediately upon being posted on our website.
By completing a purchase with FARAH LLC, you acknowledge that you have read, understood, and agreed to our no returns or exchanges policy as outlined above. Should you have any questions or concerns regarding this policy, please feel free to contact our customer support team, and we will be pleased to assist you.
Shipping Fees
We offer shipping at the following rates:
Shipping Method
Domestic
International
Shipping Fee
5
10
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after we accept your order. For more information, please refer to our Terms.
Once your order is packaged, we’ll send you an email with tracking information.
Do you Deliver Internationally?
We offer worldwide shipping. Free shipping is not valid on international orders.
Please note we may be subject to various rules and restrictions in relation to some international deliveries, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
How Can You Contact Us About This Policy?
If you have any questions or comments, you may contact us by:
- Email: admin@farahaljallad.com
- Online contact form: https://farah.earth/contact-page/